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To create a support ticket, follow this link and select the appropriate category for your issue. Choosing the right category can significantly speed up the processing of your ticket!
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Before submitting your ticket, be sure to check the FAQs for each category. The answer you're looking for may already be there.
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When creating your ticket, please provide a detailed description of your question, suggestion, or problem. This detailed approach will greatly speed up the processing of your ticket and help us give you the most accurate and comprehensive response. If necessary, attach relevant files (screenshots, receipts, etc.).
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If the total size of the files you want to attach exceeds 20 MB, or if you have more than 20 files, you can use any file-sharing service and include a link to your files.
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Review all the information you've entered and click the Send button.
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After submitting your ticket, you will receive a screen message confirming that your ticket has been successfully created. You will also receive an automated email stating "Your ticket has been submitted". Please make sure that this email and any subsequent replies from our support team don't end up in your Spam folder!
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All tickets are reviewed within 5 business days (Monday through Friday). If you submit multiple similar tickets or tickets about the same issue without waiting for a response to the previous one, the review time will be adjusted based on the most recent submission.
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Once you receive a response, please follow the instructions provided by our support team. Note that we may ask for additional information (such as account details, screenshots, receipts, etc.) in order to better resolve your issue.
Before installing the game, make sure that your computer meets the system requirements based on the type and version of your operating system.
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If your computer does not have enough drive space to meet the minimum requirements, the game will not install.
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If your computer does not meet other minimum system requirements, you will not be able to run the game even if it installs.
System Requirements: Windows
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Parameter
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Minimum Requirements
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Recommended Requirements
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OS
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Windows XP SP3
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Windows XP/7/8/10/11
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Processor
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1 GHz
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1.4 GHz
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Memory
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512 MB RAM
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2 GB RAM
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Graphics
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OpenGL 1.3-compatible; 16 MB VRAM
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OpenGL 1.3-compatible; 32 MB VRAM
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Storage
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100 MB
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200 MB
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Sound Card
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OpenAL-compatible
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OpenAL-compatible
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Additional Notes
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You may need to update your video drivers to support OpenGL 1.3
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You may need to update your video drivers to support OpenGL 3.0
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Go to the home page of our official website, where you'll find the Download button, which will display the appropriate download and installation options for your device and operating system. You can check all available versions of the game for different operating systems using this link.
For Windows & Debian Users:
After you click the Download button, the installer will begin downloading.
After you click the Download button, the installer will begin downloading.
Once the download is complete, run the installer and follow the on-screen instructions.
The installation process will take some time.
The installation process will take some time.
To keep your game client up to date (e.g. when new updates are released), click the Download button and run the installer again. The installer will automatically replace all the necessary files and update your game client to the latest version.
For OS X Users: You can download the game client from the Mac App Store using the link provided on this page. The game client will update automatically or by clicking Update on the game's page in the Mac App Store.
For Android & iOS Users: You can download the game client from the Google Play Store / App Store using the links on this page. Once you click on the link, press Install, and the game client will be downloaded and installed. Game client updates are downloaded automatically or by clicking Update on the game's pages in the Google Play Store / App Store.
For Steam Users: You can download the game client from the Steam store using the link on this page. Once you click on the link, you will need to add Warspear Online to your Steam Library. Pressing Play will start the installation process. Follow the installation instructions and wait for the game client to finish downloading. The game client will update automatically or manually, depending on the download settings in your Steam client.
When installing an update or downloading the game client, you may encounter an error similar to the one shown in the screenshot below.
To resolve this error, try using a different type of connection (Wi-Fi/mobile data). This often solves the problem.
If you're experiencing this problem on a PC, consider disabling your antivirus or Microsoft Defender Firewall, as they may be blocking file downloads. Adding the game to your firewall's exceptions list may also help.
If the error persists, please contact our support team using this link and attach a screenshot with the error code you see.
When installing an update or downloading the game client on a PC, you may encounter an error similar to the one shown in the screenshot below.
To resolve this error, you must install the Windows XP version from our website using this link. This client version ensures stable game performance on later operating systems.
Screen flickering may be related to the refresh rate of your device – you may be able to adjust it in your phone settings. For more information, please consult with your device manual or manufacturer.
It may also help to enable the Frame Buffer Sync feature in the game. To do this, open the radial menu and navigate to Settings and Log Out. Next, select Settings and then press Screen.
If your phone memory and memory card space are the same size, your account login and password may be automatically reset when you open the game. In this case, the game client may select different configuration locations each time you run the game, resulting in the settings being reset.
To resolve this error, we recommend that you turn off automatic cache clearing. You'll find this option in your smartphone's power settings. For more details on how to do this, please consult with your device manual or manufacturer. If you have a memory card installed, you may also want to consider freeing up space on it.
If the error persists, please contact our support team using this link with a description of your problem. If you are experiencing this error on a PC, please also attach the Warspear_systemlog.txt log file from the game folder C:\Users\%USERNAME%\AppData\Local\Warspear Online\.
The game is hardcoded to run at a maximum of 30 FPS. If your frame rate drops below 30 FPS in crowded areas, open the radial menu and navigate to Settings and Log Out. Next, select Settings, then press Information, and turn off the display of unnecessary information to improve performance.
First, make sure that the game servers aren't undergoing maintenance when you attempt to join the game. You can find the time and duration of any scheduled maintenance on our official Forum by following this link and going to the News & Announcements section. Next, you may want to check the stability of your Internet connection and try using a different type of connection (Wi-Fi/mobile data).
If you continue to experience connection problems for several days, please report the issue to our support team using this link.
Please include the following information in your ticket:
- Where the problem occurs
- Your platform (Android/iOS/Windows/Other)
- Your country
- The name of your mobile operator / Internet service provider
- If you are using a VPN
Also, remember to attach the Warspear_systemlog.txt log file from the game folder C:\Users\%USERNAME%\AppData\Local\Warspear Online\ after the problem occurs.
This issue may be related to certain MIUI (Xiaomi) versions and their handling of external audio channels within the manufacturer's interface. To resolve this issue, you can set the sound and music volumes to zero in the game settings (not the device volume).
Desynchronization can be caused by a combination of issues. For a more thorough investigation into the causes of desynchronization, please contact our support team using this link with a description of your problem.
Please include the following information in your ticket:
- Where the problem occurs
- Your platform (Android/iOS/Windows/Other)
- Your country
- The name of your mobile operator / Internet service provider
- If you are using a VPN
Also, remember to attach the Warspear_systemlog.txt log file from the game folder C:\Users\%USERNAME%\AppData\Local\Warspear Online\ after the problem occurs.
When you install the game, the system will automatically create an empty account for you with a random number ID (e.g. 123456). To avoid losing access to your account, make sure you link it to your active email immediately. To do this, open the radial menu and navigate to Settings and Log Out. Next, select Account, and then click Link Email.
Take email linking seriously! Once linked, you will not be able to link another email to your account, so make sure you have constant access to that email and keep your data secure. To enter your game account on another device, use your login (email) and the password you set.
To link your Facebook profile to your game account, open the radial menu and navigate to Settings and Log Out. Next, select Account, and then click the Link Account button with the Facebook logo.
To unlink your Facebook profile from your game account, go to your profile settings, click on the drop-down list next to your profile picture, select Settings and Privacy > Settings. On the settings page, select Permissions either by using the search or the settings list on the left side, select Apps and Websites, find Warspear Online, check it, and then click Remove.
Each Steam account can only be linked to a single Warspear Online account, and each game account can only be linked to one Steam account. Once a Steam account has been linked to a game account, the two accounts cannot be unlinked.
If you're launching the Steam version of Warspear Online for the first time after the update, you'll be prompted to either create a new game account or sign in to an existing one. Players who have already used the Steam version before won't see any additional authorization window – after entering the game, the existing game account will be automatically linked to the current Steam account. Please note that once the update goes live, you won't be able to manually remove or change the Steam account linking through your game account settings.
If you lose access to the linked Steam account, please contact Steam Support to restore access.
If Steam Support is unable to resolve the issue, you can contact our support team by submitting a ticket using this link.
To link your Apple ID, open the radial menu and navigate to Settings and Log Out. Next, select Account, and then click Sign in with Apple. When you agree to sign in with Apple ID in the pop-up window, click Continue to automatically link your accounts.
To unlink your Apple ID, create a new game account and link it to your Apple ID. This will unlink your Apple ID from your old game account and link it to your new account.
If your game account is linked to your email address, you can recover your account by resetting your password using this link. You'll receive an email with a link to reset your password – follow it to create and activate your new password. If you don't see the email, check your Spam folder or search your inbox for emails from [email protected].
If you don't have an email address linked to your account, fill out the recovery form using this link, and wait for our support team to get back to you with further instructions.
If you believe that your game account has been hacked, please report the issue to our support team using this link and wait for us to get back to you with further instructions.
It's impossible to hack your game account without access to your login, password, linked email address, or Facebook profile. Never share your login information with anyone, not even Administrators.
For more information on how to secure your account, please visit our official Forum at this link.
It is not technically possible to merge two or more game accounts into one.
If you're an iOS user, open the radial menu and navigate to Settings and Log Out. Next, select Settings and then click Delete Account.
If you're using another operating system, you'll need to contact our support team. Please submit a ticket using this link and wait for us to get back to you with further instructions.
You can buy Miracle Coins either on our official website from this page, or within the game. To do so, click on the drop-down menu in the bottom left corner of the screen and navigate to the Miracle Shop menu. Next, press Buy Miracle Coins, select your preferred payment method, and confirm your purchase.
Don't worry if your payment isn't credited immediately. Banks typically take 3-5 business days to process most payment transactions.
For more details about your transaction, please contact our support team using this link. Be sure to attach a screenshot of your electronic receipt or payment confirmation.
Please note that we sell non-refundable digital products. Since these products are licensed and downloadable, we cannot issue refunds for them. Refunds in Warspear Online are processed according to our Refund Policy.
Your game account or character may be temporarily or permanently suspended if you violate the terms of the License Agreement or the Rules of Conduct that you agreed to when you installed the game. The type and duration of the suspension are determined on a case-by-case basis and are not subject to review. Please see this page for possible reasons for account suspensions. If you have any questions, please contact our support team using this link.
Temporary communication restrictions are imposed to prevent violations of the License Agreement or the Rules of Conduct. The duration of these restrictions is determined on a case-by-case basis and is not subject to review. Please see this page for possible reasons for account suspensions. If you have any questions, please contact our support team using this link.
Repeated violations of the License Agreement or the Rules of Conduct may result in a permanent suspension.
If you would like to know more about the reason and duration of your suspension or communication restriction, please contact our support team using this link. Please note that the support team can only provide information about suspensions and communication restrictions applied to your specific game account or character.
Inappropriate behavior includes actions prohibited by the License Agreement or the Rules of Conduct. Be sure to read these rules carefully, communicate respectfully with other players, and refrain from violating them. Remember that intentional or repeated violations of these rules may result in communication restrictions, temporary suspensions, or even permanent suspensions.
Report any violations you see to our support team using this link. Be sure to include the offender's username and realm, and attach any original screenshots or videos that show the violation. Our support team may ask for additional evidence to properly investigate the issue.
Evidence of a rule violation includes any video or original screenshots that clearly show another player breaking the rules. Each report is reviewed on a case-by-case basis.
Our support team cannot restore deleted characters, but you can do it yourself from the character creation menu. Simply click the Restore button and select the character you wish to restore.
If it's been more than 90 days since you deleted your character, you can only restore it during a special event at a 50% discount. Keep an eye on our official communities for announcements!
Unfortunately, it's not technically possible to move an existing character to another realm.
Our support team doesn't delete characters or release their names, but inactive names are occasionally freed up. If the name you want is currently taken, it may become available later.
To change your character's name, open the radial menu and navigate to the Character tab. Next, go to the Equipment section, press the gear icon, and then click Change Nickname for 749 Miracle Coins. Just keep in mind that you can only select available names, and name changes are limited to once every two weeks.
Character and guild names may be changed if they contain offensive language or words prohibited by our Rules of Conduct. If you see another player or guild with an inappropriate name, please report them to our support team using this link.
Visit the special section of our official Forum where you can share your ideas with the developers and other players. Be sure to read the Forum rules before posting!
If you encounter a bug, please report it to our support team using this link. Be sure to provide a detailed description and attach any original screenshots or videos if possible.
Item amplification comes with a certain success rate. From +0 to +1, the success rate is 100%, but it decreases as you continue. The conditions are the same for all players, yet the luck varies. Remember to use Signs of Imperishability for amplifications above +1 to protect your equipment from being completely destroyed.
This happens when you attempt to upgrade without using Signs of Imperishability that protect your gear from breaking.
Try forming a party to take on the boss, or ask for help from more experienced players. You can also ask for advice in this section of our official Forum, or find fellow players in the world chat and on the Warspear Discord channel.
Make sure you have completed all of the Chainless League quests on Irselnort and earned maximum reputation by completing 6 mini-boss quests in enemy territory. Then complete 4 main storyline quests in the Norlant Swamps, 3 storyline quests in Berengar's Tower given by Mastaf near the entrance, and 1 storyline quest in the Astral Labyrinth given by Berengar's Spirit. For more information on how to access the Ayvondil quests, read this guide on our official Forum.
Items don't disappear without a trace in our game. You likely sold, traded, dropped, or done something else with your item that is intended by the game mechanics. Items or gold lost through gameplay actions can't be recovered, so we recommend being very careful when selling to merchants. Always double-check the Sold tab before closing the trade window – you may be able to retrieve items you accidentally sold from there.
Event skills and minions are only available during specific events. You can find event schedules on our official Forum by following this link and going to the News & Announcements section.
The chance of receiving valuable loot items is based on a fair random system and is the same for all players, regardless of level, class, or realm. Some players may be luckier than others, but your turn will come!
The balance between Alliances is determined by the combined activity of their players. To tip the balance in your favor, encourage more players to join your Alliance and rally them towards victory. The commitment of each member is crucial to overall success! If you'd like to discuss Alliance rivalries in Warspear Online or share your ideas, you can do so in this section of our official Forum.
Currently, leadership isn't automatically transferred. Only the acting guild Leader can appoint a new one. You may want to reach out to the current guild Leader and ask them to pass the role.
Storing your items – especially valuable ones – in the Guild Storage can be risky, as many other players may have access to them. We strongly encourage you to be cautious with your in-game possessions! If you have any questions about the Guild Storage, it's best to ask a higher-ranking guild member. The guild Leader and their Right Hands can set daily limits on item withdrawals and limit the number of items allowed in each storage category.
Gold and items can only be restored in the case of an in-game error. Otherwise, players are solely responsible for their actions with in-game items. Please be careful and cautious with your in-game possessions.
There is a good chance that the answer has already been posted on our official Forum (be sure to try a search) or Discord channel. If you still can't find the answer to your question, please post a new topic in this section of the Forum.